This policy governs your use of the Lagree YYC Website (the “Website”). The Website is designed to allow users to create participant accounts, make class / series purchases, register for classes, buy merchandise, and communicate with Lagree YYC. Please note that these Terms & Conditions including pricing and class schedule are subject to change without notice.
Minimum Age Requirements
All participants in a Lagree YYC class must be at least 16 years of age (please note: participants who are older than 16 but younger than 18 are required to have a parent or guardian execute a waiver before they can attend a class).
Please be advised that all First Time Clients are required to arrive no less than 15 minutes before their first class so that the instructor has adequate time to provide everyone with a proper introduction to the unique and patented Megaformer. First Time Clients who fail to arrive in time for the instructor led introduction will not be able to participate in the class. Grip socks are mandatory in all classes. If you don’t have a pair, we have a wide selection available for purchase in-studio (no rentals or loaners are available).
Reservations / Charges
In order to make a reservation, you must first own a single class or a series (multiple classes). To buy an individual class or series online, you can either sign up by using your eMail and creating a password (simply click on the green box labeled “register / log in” on the top right of this page), or if you are already registered, click “register / log in” to buy a series and make your reservation.
You should be aware that Drop-In and Class Packages do not expire but will require an extension 12-months after purchase, they are not refundable, exchangeable, transferable and future prices are subject to change without notice. We accept MasterCard, Visa and American Express on-line and cash/debit card payments may be made in-studio. Please note that you can sign up for a regular scheduled classes 1-month in advance.
Your credit card will be charged for your order when you submit your reservation. Lagree YYC will not process reservation charges that use an incorrect, expired, or over-the-limit credit card. We will make our best efforts to contact you if this occurs. If you fail to pay any fees or charges when due, services or privileges may be suspended or terminated.
All sales are final. Classes and reservations are non-refundable, exchangeable or transferable.
In order to cancel a reservation in a Lagree YYC class and return it to your account, you must cancel your reservation online at least 8-hours in advance. Once your reservation is cancelled, the class will be returned to your account to be used at a future date. Please note that the class is not refunded if you haven’t cancelled your reservation 8-hours prior to the class and your scheduled class will be charged to your series.
Clients with Monthly & Weekly Unlimited Contracts are subject to the same cancellation policy as stated above, however no shows &/or late cancellations will incur a $20 No-Show fee which will be charged to the card on file (for more information, please see “Rules for Monthly & Weekly Unlimited Contracts” below).
You can only cancel your reservation by logging into your account and, next to the class you wish to cancel, press “cancel”. You cannot cancel your reservation by sending an eMail or leaving a voice message.
If a class you’d like to take is full, we recommend that you put yourself on the wait-list. In order to do so, you must first purchase a class or series. If you do not get a spot in the desired class, your account will not be deducted and the class will be available in your account for future use.
The wait-list closes 8 hours prior to the class start time.
If space becomes available 8-hours in advance of the scheduled class, you will receive an eMail &/or text message providing you with the option to accept or decline the spot. If you do not decline the spot 8-hours in advance of the scheduled class, you will be added to the class.
If you will not be available to receive notification (eg: you have gone to bed or otherwise turned off your computer or mobile device), if have registered in another class or if you decide that you no longer want a spot in the class, you need to remove yourself from the class and/or wait-list by going online at least 8 hours in advance of the class start time.
If you have been added to the class and don’t show for any reason, you’ll still be charged.
Rules for Monthly & Weekly Unlimited Contracts
Members who have a monthly or first week unlimited contract are entitled to register for and attend a maximum of one regular scheduled group class per day.
Recurring Monthly Unlimited contracts require a minimum 3-month commitment and may be suspended for a minimum 2-week period. To temporarily suspend a contract, please eMail: Finance@LagreeYYC.com at least 5 business days prior to the desired suspension date.
A valid MasterCard, Visa or American Express must be kept on file for all active accounts. No shows or late cancellations will incur a $20 No-Show fee and will be charged to the card on file. Should the card on file become invalid, Lagree YYC reserves the right to suspend the client’s monthly / weekly account and class access until such time that any outstanding fees have been paid in full. For clarity; if you have outstanding fees, you will not be able to attend a class, register for a class, you will be removed from any classes in which you are scheduled and your monthly or weekly term will not be extended!
The Week Unlimited is seven (7) days long (ie. Monday to Sunday) and commences on the date of the first class scheduled using this payment option and it is not eligible for suspension.
Monthly unlimited contracts commence upon purchase and will automatically renew each month following the activation date. To cancel a contract, please eMail: Finance@LagreeYYC.com at least 5 business days prior to the scheduled monthly renewal date.
New Year New Client Monthly Unlimited contracts commence upon purchase. They do not automatically renew each month and they are not eligible for suspension.
Student and FitPro Monthly Unlimited contracts commence upon purchase. They do not automatically renew each month (unless specifically requested), and do not require a minimum commitment. Student and FitPro Monthly Unlimited contracts are not eligible for suspension.
The special Wedding Fair 3-Month Unlimited contract commences on the date of the first class scheduled using this payment option and it is not eligible for suspension during the term of the contract.
Full-Time Student (Membership Required)
In order to be eligible to realize the benefits offered to Full-Time students at Lagree YYC, an individual must be registered in our system as a Full-Time Student who satisfies the following criteria and is able to provide the appropriate documentation upon request, including but not limited to a valid student ID card:
- High School &/or Secondary School Students: A full-time high school &/or secondary school student is one who is 16 or more years of age and enrolled in full-time attendance at an accredited local high school or an accredited local secondary school.
- Post Secondary School Students: A full-time post secondary school student is one who is 16 or more years of age and is currently enrolled in a degree program at an accredited local post secondary institution and registered in three or more courses in a given term.
- On-Line Student: students enrolled in on-line, correspondence or similar programs are not eligible for the Full-Time Student Discount @ Lagree YYC.
- How to Register: after you take your first class for free, please show your valid Student ID to the Customer Service Representative and they will update your student information in our system. If you are an existing Lagree YYC member, please show your credentials the next time you’re in the studio or drop us a line.
- PLEASE NOTE: Membership in the Lagree YYC Full-Time Student program will need to be renewed annually. Please drop us a note or visit us in-studio with your updated credentials when you receive notification that your membership is coming to an end.
Lagree YYC is pleased to be a member of the ClassPass community.
- Please be sure to familiarize yourself with the terms & conditions of the ClassPass program as posted on the ClassPass website.
- All Lagree YYC terms & conditions as stated herein apply to ClassPass members.
- ClassPass members who attend their first Lagree YYC class by means of a ClassPass reservation are not entitled to a free first class from Lagree YYC as ClassPass provides new members with incentives (no double dipping).
- Lagree YYC is not able to make any modifications to an existing ClassPass reservation or otherwise issue a credit or address any related issues for a reservation initiated on the ClassPass website / mobile app.
- As stated on the ClassPass website, all reservations, modifications and cancellations must be made on the ClassPass website / mobile app. While ClassPass reservations are visible in LAGREE / MINDBODY, they must be managed from your ClassPass account and not your LAGREE / MINDBODY account.
- Should you have any issues related to a ClassPass reservation, please contact them directly, they are understanding, fair, reasonable & responsive.
Lagree YYC reserves the right to substitute the instructor in a scheduled class with little or no notice with another Lagree certified instructor as required.
While we love meeting your furry friends, unless you are part of a “Qualified Service Dog Team” as defined by the Alberta Service Dog Assessment Team and can provide a copy of your Service Dog ID Card, out of respect for those who suffer from allergies or are otherwise uncomfortable around pets, we respectfully request that you not bring you pet into the studio for prolonged visits.
General Statement on Privacy, Personal Data, and Communications
If you use the Website, you are responsible for maintaining the confidentiality of your account, password, and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account and password.
When you visit the Website, or communicate with Lagree YYC via email, you are communicating electronically. You consent to receive communications from Lagree YYC electronically. Lagree YYC will communicate with you by email or by posting notifications on the Website. You understand and agree that all agreements, notices, disclosures, and other communications that Lagree YYC provides electronically satisfy any legal requirement that such communications be in writing.
User Provided Information
Lagree YYC does not collect any personal information about individuals – such as names and postal codes, home addresses, and email addresses – except when such information is knowingly provided to Lagree YYC. Personal information might be obtained from online transactions such as class/series purchases, retail purchases, and/or class registrations. Additionally, personal information may be transmitted as part of a form submission or in connection with other activities or services made available on the Website. Any personal identification information retrieved by Lagree YYC must be voluntarily submitted by the user.
Lagree YYC may use the information provided to contact you with important information, required notices, and marketing promotions.
Automatically Collected Information
The Website may collect some anonymous information about users automatically when individuals request pages through a browser. This information is used to keep track of the shopping cart and to help us monitor how individuals use the Website, which allows Lagree YYC to provide an optimal experience and better service throughout the online offerings. The information collected automatically by the server does not contain anything that can identify individuals personally, such as an email or home address.
Lagree YYC makes every effort to ensure that all of the transactions that occur on the Website are secure. All credit card numbers and transactions are encrypted using 128-bit Secure Socket Layer (SSL) encryption. We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain.
For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve the Website. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
What is a Secure Connection?
When a secure connection is established between your browser and a website, any data that is transferred over the connection will be encrypted to prevent it from being viewed by a third party. SSL encryption makes it very difficult for anyone to intercept or decode messages exchanged over this type of secure connection.
Browsers such as Internet Explorer, Firefox, and Safari display an image of a locked padlock on their status bar when connected to a secure site. Google Chrome shows a green locked padlock on the far left side of the status bar when there is a secure SSL connection. Firefox colors the address bar yellow when connected to a secure site. Secure transactions are also indicated when the prefix in the location bar of your browser switches from http:// to https://. The additional ‘s’ stands for ‘secure’ and indicates a secure connection to the Lagree YYC website. If you do not see this padlock, if it is unlocked, or if the protocol in the location bar is not listed as https://, then any data exchanged with the website is potentially visible to others.
Depending on your browser, you may be able to view authentication information about a secure page by double-clicking on the padlock icon in the status bar. For more information on how your software establishes a secure connection, see the help files for your particular browser.
A cookie is a small text file that is sent to your browser from a website and stored on your computer’s hard drive. Cookies cannot read data from your hard disk or read cookie files that were created by other sites – the website that creates a cookie is the only one a browser will permit to access it.
How Information is Used
The following are examples of how Lagree YYC might use the personal information collected through the Website:
If you purchase a Lagree YYC series, sign up for a Lagree YYC class, or purchase Lagree YYC retail items, the required personal information (similar to that provided during a telephone or mail order purchase) will be used to complete your order.
If you indicate that you are interested in receiving Lagree YYC related news and information, you may receive emails to the email address you provided as part of the registration process.
For the non-personally identifiable information collected throughout the Website:
- Aggregate data could be analyzed to describe the collective characteristics and behaviours of online visitors, and subsequently be used to further optimize the effectiveness of the website, the mobile application, and the overall Lagree YYC experience.
You can help Lagree YYC maintain the accuracy of your personal information by updating your account. Please update this information when you change your address, phone number, or email address. Lagree YYC will never share telephone numbers, email addresses, or any personal data with third parties.
Lagree YYC reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders, at its sole discretion.
Privacy of Minors
If you are under 18, you may register and use the Website only with the involvement of a parent or guardian. Lagree YYC does not accept the online registration of minors; please do not attempt to register on the Website if you are under the age of 18. Registration of a minor (ages 16-17) must be completed in person at our studios with a parent or guardian. Minors (ages 16-17) who have submitted the Assumption of Risk, Waiver and Release Form signed by a parent or guardian (in person), may sign up for classes online.
If Lagree YYC discovers that personal information has been submitted by a minor without a signed participant/registration waiver, Lagree YYC reserves the right to delete such information. Lagree YYC does not seek or share personal information from minors throughout the Website.
Links / Third Party Websites
Lagree YYC has not reviewed all the sites linked to the Website, and is not responsible for the content or any off-site pages or other linked sites. Although a third party website may contain the Lagree YYC logo, please understand that it is independent from Lagree YYC, and that Lagree YYC has no control over the content of that website.
Going to third party or off-site websites from the Website is at your own risk. These links do not imply endorsement of, sponsorship of, or affiliation with Lagree YYC.
Intellectual Property Rights
The trademarks and trade dress of Lagree YYC are proprietary to Lagree YYC and may not be used by you for any reasons other than as expressly permitted by these terms. All Website content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are property of, or duly licensed to, Ululo Incorporated (DBA: Lagree YYC). You have the right to view, electronically copy, and print in hard copy portions of the Website for the sole purpose of making class reservations, purchases, or other personal use.
Any other use of materials on the Website, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of Lagree YYC, is strictly prohibited.
You acknowledge that Lagree YYC and/or third party content providers remain the owners of all Website materials, and that you do not acquire any of those ownership rights by downloading, copying, or using any such material in accordance with these Terms and Conditions. Lagree YYC may discontinue or remove the Website, or any portion thereof, or discontinue your right to use the Website, or any portion thereof, at any time.
Not Authorized to Perform Data Mining
You are not authorized without the prior written permission of Lagree YYC to use any computer code, data mining software, “robot,” “bot,” “spider,” “scraper” or other automatic device, or program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the web pages, data or content found on this Website or accessed through this Website. You also may not engage in the mass downloading of files from this Website; use the computer processing power of this Website for purposes other than those permitted above; flood this site with electronic traffic designed to slow or stop its operation; or establish links to or from other websites to this Website.
Not Authorized to Use this Website for Commercial Purposes
Users are not authorized to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on any of Lagree YYC’s material in any way for any public or commercial purpose. Thus, you are not authorized to (i) resell or make commercial use of this site or its contents; (ii) collect or use any product listings, descriptions, photographs or prices displayed on this Website in connection with the sale or resale of any Lagree YYC products or for other commercial purposes; or (iii) create, reproduce and/or distribute any materials derived from the content provided on this Website. Furthermore, Lagree YYC’s material may not be displayed or communicated on any other website, in a networked computer environment or other digital support for any purpose whatsoever. In the event of breach of any of these Terms, User’s permission to use Lagree YYC’s material will automatically terminate and any copies made of Lagree YYC’s material must be immediately destroyed.
Any unauthorized use of Lagree YYC’s material may violate provincial and federal criminal laws, infringe copyright laws, trademark laws, the laws of privacy or publicity, and communication regulations and statutes.
Warranty Disclaimer and Limitation of Liability
In no event will Lagree YYC be liable for any direct, indirect, special, or other consequential damages resulting from your use of the Website, or on any other linked/third-party website, including without limitation, any lost profits, business interruption, loss of programs, or other data on your information handling systems or otherwise, including any claims waived by you previously in this agreement even if Lagree YYC expressly advised of the possibility of such damage.
All information is provided by Lagree YYC on an “as is” basis only. Lagree YYC provides no representations and warranties, express or implied, including the implied warranties of fitness for a particular purpose, merchantability, and non-infringement.
Choice of Law
The Website, and your use hereof, is governed by the laws of the Province of Alberta. Any claim arising out of your use of this Website must be brought in Alberta, Canada.
Scheduling and Pricing Changes
Occasional changes may be made to our Schedule and Pricing policies without notice. Should Schedule and Pricing modifications occur, said updates will be added to the Website and/or App to reflect changes in Lagree YYC’s policies. By using the Website or App, you agree to be bound by any such revisions. Users of the Website and App are encouraged to check these resources periodically to stay informed of any changes and updates.
Occasional changes may be made to this document as new services and content are added to the Website or App to reflect changes in Lagree YYC’s policies. The Terms and Conditions may be revised at any time by updating this posting. By using the Website or App, you agree to be bound by any such revisions. Users of the Website and App are encouraged to check this document periodically to stay informed of current privacy guidelines.
Lagree YYC reserves the right to deny access to any person Lagree YYC deems to be acting in an inappropriate or unsafe manner.
Acceptance of Terms
By using the Website, you signify your acceptance of the Terms and Conditions. If you do not agree to this, please refrain from using the Website. Your continued use of the Website following the posting of changes to these terms will indicate your acceptance of those changes.